Return and Refund Policy
Effective Date: July 15, 2022
Due to the impact of the COVID-19 pandemic, shipping services may be disrupted and delivery times may be extended. We cannot guarantee delivery within the estimated time frame.
We hope you are completely satisfied with your new order. If you are not satisfied, please return the item!
Due to the impact of the COVID-19 pandemic, shipping services may be disrupted and delivery times may be extended. We cannot guarantee delivery within the estimated time frame.
We hope you are completely satisfied with your new order. If you are not satisfied, please return the item!
Order Cancellation
We only accept order cancellation requests before the order is shipped.
Returns
A. When Caused by Our Company
Customers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days.
If the received product is damaged or different from the order due to our fault, customers do not need to bear shipping fees. No handling fees or additional charges will be imposed on customers for returns.
If the received product is damaged or different from the order due to our fault, customers do not need to bear shipping fees. No handling fees or additional charges will be imposed on customers for returns.
B. When Caused by the Customer
Customers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days.
To receive a full refund, the product must be in its original condition: unwashed, unworn, unused, unaltered, and with tags attached.
For returns caused by customer reasons (e.g., "change of mind," "inability to wear due to incorrect size that was not our shipping error"), shipping fees or customs duties are the customer’s responsibility. Exact costs vary depending on the selected delivery company.
No handling fees or additional charges will be imposed on customers for returns.
To receive a full refund, the product must be in its original condition: unwashed, unworn, unused, unaltered, and with tags attached.
For returns caused by customer reasons (e.g., "change of mind," "inability to wear due to incorrect size that was not our shipping error"), shipping fees or customs duties are the customer’s responsibility. Exact costs vary depending on the selected delivery company.
No handling fees or additional charges will be imposed on customers for returns.
Return Address Information
After submitting a return request, you will receive an email specifying the address to which the return should be sent.
How to Return
A. Get Started
If you are unsure whether your return meets the criteria, please contact us at: yanchaowendiyusa@outlook.com.
B. Prepare the Return Item
After receiving an email with a return authorization number, please package the item(s) you wish to return.
We recommend using a shipping company that provides tracking services.
We recommend using a shipping company that provides tracking services.
- Do not combine multiple returns into one package.
- Do not split the return of a single order into multiple boxes. We strongly recommend using packaging that can contain all items to be returned.
- Please strictly follow the provided instructions to ensure your return is processed smoothly.
Processing and Refund
Upon receiving the returned item, we will evaluate its condition and resolve the issue by one of the following methods: full refund, issuance of a discount coupon, re-shipping the product, or rejecting the return.
After receiving and evaluating your returned item, we will send a notification email to your registered email address.
If eligible, the refund will be processed within 3–5 business days and automatically credited to your original payment method.
You will also be notified whether your refund request is approved or rejected.
After receiving and evaluating your returned item, we will send a notification email to your registered email address.
If eligible, the refund will be processed within 3–5 business days and automatically credited to your original payment method.
You will also be notified whether your refund request is approved or rejected.
Exchanges
We do not support direct exchanges. If you wish to exchange an item, please return it first and place a new order.
Delayed or Missing Refunds
If your refund is delayed or undelivered, please contact the payment provider used for your purchase, as payment providers may take time to process refunds.
For further questions, feel free to contact our support team at yanchaowendiyusa@outlook.com. We will assist you within 1 business day.
For further questions, feel free to contact our support team at yanchaowendiyusa@outlook.com. We will assist you within 1 business day.
Important Notes
In cases of insufficient communication or other issues, the terms of our return policy will take precedence. If you have questions about our return policy, please contact yanchaowendiyusa@outlook.com directly. Our support team will assist you within 1 business day.
Changes to the Return Policy
TiTi Jewelry may update this return policy from time to time to reflect current practices. All changes to this return policy will be posted on our website and become effective upon posting, unless otherwise notified. We recommend periodically reviewing the return policy to understand the current terms and conditions that apply to you. By using our website after any changes become effective, you are deemed to have agreed to and be bound by those changes.