Return & Refund Policy

Due to the impact of COVID-19, delivery services may be disrupted, leading to extended delivery times and no guarantee of arrival within the estimated timeframe.

We hope you are satisfied with your new order, and if not, returns are possible.

Order cancellations are only accepted before the item has been dispatched.

Return Policy

A. In cases attributable to our company

Consumers have the right to request a return within 30 days of purchase. Returns will not be accepted after 30 days.

If the item is damaged or different from the order content due to our fault, the consumer is not responsible for shipping fees, and no fees or additional costs will be incurred for returns.

B. In cases attributable to the consumer

Consumers have the right to request a return within 30 days of purchase. Returns will not be accepted after 30 days.

To receive a full refund, the item must remain in its original condition, unwashed, unworn, unused, unaltered, and with tags attached.

If a return is made due to the consumer's fault, such as a change of mind or a size discrepancy (not due to our shipping error), the consumer is responsible for shipping fees and customs duties. The exact cost depends on the chosen courier.

No fees or additional costs will be incurred by the consumer for returns.

Return Address: The return address will be provided via email after submitting the return request.

How to Return

A. If you are unsure about the return conditions, please contact us at luludiyusa.net.

B. After receiving an email with a return authorization number, pack the return item, and we recommend using a courier that provides tracking services.

Please do not combine multiple returns into one package or divide a single order into multiple boxes; please use packaging that can accommodate all return items.

Processing and Refunds

Upon arrival, the item's condition will be assessed, and it will be processed as either a full refund, issuance of a discount coupon, reshipment of the item, or rejection of the return.

After receiving and evaluating the returned item, we will notify you via email, and if the conditions are met, the refund will be processed within 3-5 business days and automatically applied to your original payment method.

You will also be notified via email whether your refund has been approved or rejected.

Exchanges: Direct exchanges are not supported; you may return and repurchase the item.

If there is a delay in your refund or you do not receive it, please contact your payment provider.

If you have any further questions, please do not hesitate to contact us at luludiyusa.net.

In cases of insufficient communication, the terms of this return policy shall take precedence. For inquiries regarding the policy, please contact luludiyusa.net, and we will respond within 1 business day.

TiTI Jewelry may amend this return policy from time to time, and changes will become effective after notice on the website. We recommend checking the policy regularly.